Returns Policy, Cancellations and Refunds

1. Pre-Dispatch / Pre-Installation Cancellation

The Client may cancel an order at any time before the Product has been dispatched or installation services have been scheduled or commenced. In such cases, the Client will be entitled to a full refund of any payments made.

2.Cooling-Off Period & Standard Returns Cooling-Off Period (Distance Sales)

• Under the Consumer Contracts Regulations 2013, Clients have the right to cancel their order and return physical products within 14 days of delivery.
  ​Returned products must be unused, uninstalled, and in their original packaging.
  ​The Client is responsible for paying return shipping costs.

3. Custom-Made and Special Order Products

Where Products are custom-made, made-to-measure, or specifically ordered for the Client, cancellation rights may not apply once production or procurement has begun, in accordance with UK consumer law.

4.Post-Dispatch & Installation Services Policy

​Uninstalled Products: Standard physical items can be returned within 14 days of delivery if they remain unused and uninstalled.
​Services & Installation: Once installation services have commenced or been completed with the Client’s agreement, the service portion is non-refundable.

5. Order Confirmation and Amendments

Once an order has been confirmed and processed, it may not be amended or cancelled without the Company’s prior written agreement.

6. Client Responsibility

The Client is responsible for ensuring that all Products and Services are suitable for their needs prior to placing an order.

7. Statutory Rights

Nothing in these Terms shall affect the Client’s legal rights under the Consumer Rights Act 2015 or any other applicable UK legislation.